Most of us start a physical therapy private practice because we believe we can deliver a better patient care experience, earn more money, and enjoy the time freedom of owning a business.
Creating a physical therapy business organizational chart is the first step in realizing that goal.
Physical Therapy Business Organizational Chart Structure
The most basic org board will have 4 main departments:
- Administrative
- Clinical
- Marketing
- Finance
How to Start an Organizational Board
Even if you are the only person in your new business, having an organizational board (Org Board) is vital to building the bones of your business.
If you have aspirations to sell your business in the future or pass it down to someone else, having an org board is a must!
Step 1 – Make a List
Start creating a list of everything you do in a typical day.
- Unlock the front door
- Turn on the lights
- Turn on the computers
- Check voicemail in the morning
- Review the day’s schedule and make adjustments
- Return phone calls from voicemails
- Schedule new patients
- Confirm new patient appointments
- Check new patient benefits
- etc.
Step 2 – Create a Procedure for each Activity on the List
Once you have a comprehensive list of everything you do in a day, start to create a procedure for each activity.
These procedures should be a step by step guide that will allow someone who has no idea what to do to complete the activity without additional direction to a level of objective satisfaction.
Objective satisfaction means for example “The lights will be turned on 100% of the time 15-minutes or more before the first patient is walking in the door.”
Objective satisfaction means having a number or threshold that can be satisfied without a required level of interpretation.
An example of a procedure would be:
Checking Voicemail – To check voicemail in the clinic, have a pen and the daily chargesheet ready.
Document the time you are checking voicemails on the daily chargesheet before picking up the telephone reciever and dialing *992 on the front desk telephone.
Once you hear the prompt for checking new messages press 3.
Document the time of message, name of caller, telephone number of caller, and message at the bottom of the daily chargesheet along with your initials indicating you were the person taking the message.
Objective Performance Measure:
Voicemail must be checked no later than 7:45 AM Monday throught Friday.
Step 3 – Test Your Procedure
Next you will want to test your physical therapy business procedures by asking a friend or family mamber who does not know what you want done to follow your procedure and complete the task.
There are likely steps you have missed and you will see it that when they follow your procedure.
Use this information to refine your procedure then create a procedure manual for future reference.
Breakdown Each Part of A Physical Therapy Business Organizational Board
Administrative Org Board Division
This section will include, but is not limited to:
- All things related to incoming/outgoing communications by phone, mail, email, fax, etc.
- Scheduling new patients and follow up patient visits
- Scheduling staffing and vacations
- Over the counter payment collection and in-clinic payments
- Creating new patient accounts and new patient admissions
- Creating chargesheets and entering daily charge information
- Completing patient discharge audits before closing accounts
- Handling cancelations and reschedules
Clinical Org Board Division
This section will include, but is not limited to:
- Delivery of patient care
- Documentation
- Completing patient outcome measures
- Home exercise programs
- Patient specific physician communication
Marketing Org Board Division
This section will include, but is not limited to:
- Social media marketing
- Print media marketing
- Physician outreach
- Personal branding
- Email marketing
Finance Org Board Division
This section will include, but is not limited to:
- Managing bank accounts
- Managing credit cards
- Managine loans
- Cash flow
- Accounts recievable
- Accounts payable
How to Create A Physical Therapy Business Organizational Chart
I have always used Microsoft Excel or Goolge Sheets to create my physical therapy business organizational chart.
You may also choose to use Canva.com or other graphic editors.
Theorg.com is a website that will help you create more complex organizational charts.
For more information on physical therapy business growth read this article: Contracting with Insurance Physical Therapy Business
